We are NOT your usual “taxi company”. Unlike a normal taxi company we make sure that our vehicles are clean, suitable for the long distances and well maintained. All drivers are appropriately attired and professional. Our vehicles and drivers are licensed with the local authority and insured for hire and reward.
Two days prior to your departure we will make a courtesy call to you to confirm your travel arrangements and give you that peace of mind that the transport is booked. During this call we confirm your address, destination, number of passengers, pick up time and return arrangements and flight number. The most important part of the call is to check the return flight details are correct and assure you that the arrangements are in place.
On the day, we actually always arrive early by approximately 10 minutes to give you peace of mind especially for those early morning collections.
During the journey, the drivers will ensure that you are comfortable and offer as many suitable convenience stops as are required and update you on your anticipated arrival time at the airport.
We always supply complimentary mineral water during the journey as many clients find that hydration before and after a flight aids recovery from jet lag.
During the journey the driver will confirm what the meeting arrangements are for your return, where best to meet and what the meeting board looks like.
When we arrive at the airport, we enter the drop off area, help you exit the vehicle and if required locate a trolley for your luggage. We then load the trolley with your luggage and ensure that you know where to head towards the check in desks. We are not able to leave the car for any duration in this area. If you would like us to assist you to the check in desks then please inform us in advance and we can park in the departure area car park and assist both clients and luggage through to the correct check in desk (there may be a small fee for this due to the parking charges).
When meeting you at the airport on your return to the UK our driver will be in the arrival hall with your name and destination on our company specific meeting board. We do not operate the policy of calling a mobile number and turning up 20 minutes later in order to save the parking charges as many other taxi companies do. Our drivers will be in the arrival hall to welcome you and escort both you and your luggage to the car, providing a complete door to door professional service. Again complimentary mineral water will be provided for your return journey.